Returns & Custom Policy
Returns & Custom Policy
Personalized pieces are made for one customer. Customers must confirm details before production starts.
Returns & Custom Policy
Custom items cannot be cancelled, changed, or returned once production starts unless there is a production error or damage.
Ready-to-ship items follow the store return policy when unused and eligible.
Custom items are final sale after production starts
Custom items cannot be cancelled, changed, or returned once production starts unless there is a production error or damage.
Customer-entered details are produced as submitted
Customers must double-check spelling, finish, chain, and notes before checkout.
Image and artwork rights
Customers must have the right to use any photo, logo, name, symbol, or artwork submitted for a custom piece.
Next Step
Ready to choose a piece?
Return to the storefront or start with a custom name pendant.